How do I join the auction?

You can join the auction from www.trellis.org/unicornball/silentauction

How do I bid on an item?

To bid on an item, click the “view and bid” button. If this is the first time you are bidding on an item in this auction you will be prompted to enter your email address and create a password to login to the auction. You will also be required to add in your credit card details to place a bid. Once logged in, you can bid on as many items as you wish!

How do I bid anonymously?

Bidding anonymously is easy! Sign up or log in to create your account. Once logged in, click on your name in the top right corner. Select My Account and look for the checkbox to Bid Anonymously.

When do I pay for the item I won?

It's done automatically! When the auction closes your credit card will be charged for any won items, based on the card details you shared before you placed your first bid. You'll be notified of this charge to your account by email and text notifications.

How will I know if I’ve been outbid?

When you are outbid on an item, you will receive an email letting you know you’ve been outbid. You also have the option to enable text notifications for quick updates or browser notifications.

How will I know if I’ve won?

When the auction is closed, everyone will receive an email notifying them if they won any items or not.

How will I know when the auction starts and ends?

If you sign into the auction before it begins, you will receive an email when the auction begins and another email when the auction closes.

What happens if two people bid the same amount with automated bidding?

The first person to set up their bids with automated bidding will win the item when the auction closes. We'd encourage you to set up automated bidding early so you have the best chances of winning!

Why can't I see any of the images?

If you're having trouble seeing the images, try either restarting your browser or using a different browser.

How will I receive my items if I win?

All items, with the exception of our fine wines, will be shipped directly to you. Please note that purchases will be responsible for any associated shipping fees.

Due to regulations surrounding the transportation of alcohol, we are unfortunately unable to ship fine wines directly to winners. Wines will need to be picked up directly at our office in Hyde Park, Chicago (1515 East 52nd Place, 3rd Floor, Chicago IL 60615)